Apple store genius employees must be the snortiest guys to ever work in any place. They dont seem to even know the concept of customer service.
I was in the apple store yesterday and when I asked one of them for help, the first answer I get is, I need to register with some guy at the door to even talk to someone in there. The employee acted as if she was doing me a big favor by even telling me that. Ok I give you that the store was full and almost everyone was acting busy, but that doesnt make them forget the first rule of customer service. Be polite.
The experience is so bad I am never going to go back to that place ever again. BTW, with all the crap iphone4 is getting now and the way they are handling the PR and the issue, looks like the fruit stayed out for too long and now its going rotten.
To reiterate Jon, App-holes.